April 30th, 2015
With the new website launch, we anticipated a bit of confusion as everyone (ourselves included!) adapted to the change. I’ve compiled a list of Frequently Asked Questions which should hopefully answer any queries you may have!
Because the new website is an entirely new platform (it’s had a complete upgrade all-round) we do not have any of your data stored from the old Rush Website. You will just need to create a new account by filling in your details/order and clicking the “Create an Account” check-box down the bottom left corner, then check out your order as normal. Once an account is created, you will be able to save your order (handy for repeat customers) and your credit card details (securely with PayStation) so the ordering process is a lot quicker! To change any of your details/view past orders simply click here.
If you have already selected “create an account” while checking out your order and one has not been created, please check that you did not close your internet browser too soon. If you closed the window before PayStation directed you back to our website, you may not have successfully created an account the first time round. If you continue to experience difficulties, please contact [email protected].
This is generally due to using the “Auto-fill” function on your web browser. In some cases, you will find that your browser places your email address (visible twice) in the field for your Phone Number. We are working on resolving this issue and making it more obvious, however in the mean time it is a simple fix: Simply delete the second email address entered and replace it with your phone details.